SPYDER TEXT COMMUNICATIONS
Spydertext communications tool use/purpose: In 2018, UT-TF1 will begin to use Spydertext as a means to deliver official communications to members. Note that this system will be used primarily for alerting members to critical events such FEMA alerts or activations and for larger training events such as Full-Scale Exercises and mobilizations. To a lesser extent, it may also be used to deliver reminders of key events to select personnel or to provide important, global messages to all when appropriate. The intent is to reserve Spydertext for use during major events that require action and to use it judiciously for less urgent communications. Through this approach, UT-TF1 hopes to incite urgency among members when it is needed and to avoid complacency in communicating during critical times.
What to expect:
All members will receive an initial Spydertext message that will display on your smart phone as a text from number “470-92”. Members will need to respond to this message and reply with a “Yes”. The UT-TF1 staff will receive a record for each member that submits a reply. The next step is to add/save this number as a contact.
Personal telephone device set-up for future communications
Immediately following the initial Spydertext message, members are encouraged to add Spydertext to the address book within their phones. It is recommended that members title it “UT-TF1 Communicator” or “UT-TF1 Emergency Notification System” or similar so that they are inclined to recognize the sender and reply accordingly.
How to respond: Communications from Spydertext will typically require a simple initial response from the member. The message received from UT-TF1 will direct the member to reply with either a “Yes”, “No” or “Maybe”. The member response will need to be spelled correctly and shall be specific. A reply of Yeah, or Yep or Nope, will not elicit a correct response from the system which will result in the member missing vital information related to the original communication. The member will typically receive a follow-up message immediately following either the Yes, No or Maybe response to the original message. This follow-up message will provide simple directions to members related to actions that they may need to take.
Other information: The monthly FEMA Denver MOC ENS will continue to make phone and email contact with members and all are expected to respond to the monthly UT-TF1 member availability email as well. Use of the Spydertext program is further effort to help create an effective and intuitive alert/communications process with members.